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| About Us Abakhan Fabrics Hobby & Home are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Michael Abakhan Ltd, t/a Abakhan Fabrics Hobby & Home, & Abakhan-Online Coast Road Llanerch-Y-Mor Mostyn Flintshire CH8 9DX United Kingdom Registered In England Reg No 799559 Email: CustomerServices@abakhan-onlineshop.co.uk VAT Reg No GB 163 6141 78 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Please read the descriptions for indications of current stock availability and colour range available. These provide a general guide only. Please also note that even though we have made every effort to accurately display colours on the website, the colours on this web site will be affected by the settings of the PC monitor on which they are viewed. Where stocks are limited and not repeatable, please ensure that you order enough to complete your project. We currently only deliver within the United Kingdom. We use Worldpay as our card payment service provider, and also accept PayPal payments. These both use Secure Sockets Layer (SSL) technology for your security. You will see a Locked Padlock in your Internet Browser. We accept all cards displayed on our home page and on the Worldpay Secure Payment page When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We currently only deliver within the United Kingdom. We charge a standard rate of £4.99 anywhere within the United Kingdom. We ship packages by DHL Intraship on 48 hour delivery (excluding weekends, bank holidays and public holidays). You will receive an e-mail detailing your delivery. Occasionally we may ship smaller items by Royal Mail. All charges, costs and expenses incurred after despatch is the responsibility of the purchaser. If you receive an Intraship PreAlert Advisory e-mail confirming shipment, you will, soon after, be able to track shipment at http://track.dhl.co.uk/tracking. Choose Next Day, by Ident Code, and enter your DHL Shipment No. |
| Delivery Schedule We aim to process your order within 24 hours on receipt of your order (UK Bank Holidays, Saturdays & Sundays excepted). We will normally send your order to you within 5 business days. There may be additional processing delays over the Christmas & New Year period, so please check the Delivery Information page for specific information. If any ordered items are not in stock we will contact you, by e-mail. You will always have the option to cancel your order if you would rather not wait. |
| Back Orders If your item is not in stock, we will back order for you, unless the item has Limited Availability, and therefore cannot be back-ordered. You will always be emailed with the option to cancel your order if you would rather not wait. If you wish to cancel your order, a refund will be made to your credit card for any charge already made. |
| Tax Charges For orders made from the UK, they are subject to VAT at 17.5%. |
| Credit Card Security We use Worldpay as our card payment service provider. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Please visit www.worldpay.com for further information. We also use PayPal, which has the information protected by SSL with an encryption key length of 128 bits. Please visit www.paypal.com/uk for further information. |
| Fire & Safety Fabrics may only be used for upholstery if they have been treated in accordance with the Furniture & Furnishings (Fire) (Safety) Regulations 1988. Fabrics displayed on this site have not been treated unless otherwise stated. For further information please visit http://www.berr.gov.uk/files/file24658.pdf.htm |
| Reaching Us If you need to reach us, please email us at CustomerServices@abakhan-onlineshop.co.uk. E-mail is our main method of communication, as a more efficient way to serve our customers. Alternatively, you can call on 01745 562133. Our phone line is open from 9:30am to 4:30pm, Monday to Friday, excluding Bank Holidays. We can only process enquiries about items that are on this web site. |
| Privacy Policy Abakhan-Online do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option (If available). They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Testimonials. We reserve the right to publish any comments received from customers, on our Testimonials section within our web site. The comments may be published in full or in part. The customer's e-mail address or postal address will not be revealed. If the customer does not wish for the comments and name to be published within our web site this must be clearly stated in any written correspondence to Abakhan-Online Shop. |
| Returns Policy All goods which have been cut or processed by the purchaser will have been accepted by the purchaser and therefore cannot be returned or exchanged. Similarly any claim in respect of faults in the goods supplied, where the claim has not been made within 14 days of receipt, will be dealt with on the basis that the goods have been accepted by the purchaser, and therefore cannot be rejected. No items will be accepted for return after 14 days. Please also note that a refund will not be given if items have been cleaned, or used contrary to any instructions on this website. Should you be dissatisfied with your purchase for any reason, you may return it within 14 days of receipt, for a refund or exchange. You must e-mail CustomerServices@abakhan-onlineshop.co.uk, for instructions on returning the items. Shipping Costs will not be refunded unless the goods are faulty. Any payment already made will be refunded (less any Shipping Costs, if applicable) will be made on receipt of the goods. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Workshops & Courses Availability All Bookings are made subject to availability. Confirmation will be given that your chosen date is available. Payment A 50% deposit must accompany all bookings. The balance will be due at the beginning of your class or course. Online bookings must be paid for in full at the time of booking. Material & Equipment Materials will be provided where stated. Equipment is also provided where required, but remains the property of Michael Abakhan Ltd. Cancellation All cancellations must be made in writing 28 days prior to the start of the course or workshop. We are unable to accept cancellations after that date. Online bookings may be cancelled in accordance with the above, or within seven days of booking. All cancellations must be made in writing. In the unlikely event that we have to cancel a course, all participants will be notified as soon as possible and offered either an alternative date or a full refund of any monies paid. Children Where classes have been specifically designed for children, they must be accompanied by a responsible adult at all times. |
